Privacy Policy

By visiting our website, you accept our Terms of Use, Privacy Policy, and Data Protection Policy. Please note that: All information you enter on our website or provide in any other way is collected and stored in our database. The information you provide is used to respond to your requests, personalize your future shopping experience, improve our online store, and communicate with you. The personal data we collect allows us to inform you about completed purchases, new products, promotions, and upcoming events. You will receive marketing messages only if, during registration, you selected the option to receive promotional offers. We may also use personal data for internal purposes, such as data analysis and research aimed at improving the operation of our online store. If you have any questions regarding the Privacy Policy, the collection or processing of data, or if for any reason you wish to withdraw your consent for the processing of your personal data, please contact us at: info@casachok.com, and we will proceed in accordance with the Law on Personal Data Protection.

Use of Internet Cookies

An internet cookie is a small file that a website or email message sends to your internet browser, which may then store it on your hard drive. Cookies allow information about your settings and sessions to be saved and enable access to websites without repeated personalization. Your web browser can be set not to accept internet cookies. In that case, you will still be able to view our web pages, but you will not be able to create a user account or place an order. Our website uses the following cookies:
A cookie that allows you to add a product to your favorites, stored for 365 days A cookie that allows you to add a product to your cart, stored for 365 days A cookie that allows you to see which products you have previously viewed, stored for 365 days

Third-Party Traffic Analysis Software

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”).
These services help us improve your experience while visiting our website. The services include the use of cookies, which are stored on your computer/device and contain information about your visit to our website, such as: duration of visit, pages visited, country you are visiting from, type of browser you use, device you use, etc.
If you would like to learn more about Google Analytics services, including how to opt out of the service, please visit: https://www.google.com/analytics/ and https://tools.google.com/dlpage/gaoptout.

Facebook and Google Ads

We use Facebook’s advertising potential through Facebook Pixel, which is added to the pages of our website and allows us to send data about visitors’ activities on the site.
Using the Pixel, Facebook creates custom audiences of visitors who visit specific pages or groups of pages where they perform a conversion.
We do not transfer or disclose personal data to Facebook. Using Google AdWords remarketing, we can create custom audiences of visitors who visit a specific page or group of pages and/or complete a conversion on the website.
We use Google AdWords to display advertising campaigns through specific and relevant ads to the created audience.
We do not transfer or disclose any personal data of our visitors to Google.
You can manage the advertising settings for ads you wish or do not wish to see at: https://www.google.com/settings/u/0/ads/authenticated.

Information on the Processing of Personal Data

Casachok d.o.o. values the relationship it has with its customers and is responsibly committed to managing user information. Great attention is dedicated to protecting personal information, in accordance with applicable privacy laws, as well as internal standards and practices. When you provide us with your personal information, you consent to the use of that information in the manner described in this Policy. Data is transferred between Casachok d.o.o. and the client electronically, via an encrypted internet connection, and is then stored on infrastructure protected against unauthorized access.

Legal Basis for Data Collection and Processing

The legal basis for the collection and processing of personal data is the consent of the individual, given when establishing a contractual relationship related to registration or purchase, all in accordance with the applicable legislation of the Republic of Serbia.

Person Responsible for Data Processing

Casachok doo Company Registration Number: 21973157 Legal Representative: Predrag Đurđević E-mail: info@casachok.com Phone: 064 / 563 56 52 Working hours: Monday – Friday, from 9:00 to 17:00 (CET/CEST)

Purpose of Data Collection and Processing

We may request your personal data in the following cases: During online user account registration; When purchasing products; If you participate in prize games, giveaways, surveys, and research;
Personal data is collected for the purpose of keeping records of which person purchased a product, as well as for the fulfillment of rights and obligations arising from the contractual relationship related to the purchase and warranty. Personal data is stored until the client requests deletion for any reason.

Types of Information Collected

Information that Casachok d.o.o. may collect includes: first name, last name, postal address, email address, phone number, date of birth, company information (if applicable)

Collection of Information About or From Other Persons

If you provide us with information about other persons, or if other persons provide us with information about you, such information will be used exclusively for the purposes for which it was provided. An example of this type of information collection is a friend’s address to which an order will be delivered.

How Data Is Used

The collected information is used for: 1. Maintaining customer records, managing customer orders in the system, and providing the service (delivery of the purchased product) 2. Providing customer service / warranty support 3. Improving the effectiveness of our web pages, marketing activities, services, and offers 4. Sending information for marketing purposes The collected data is not shared with any third party in Serbia or abroad.

Withdrawal of Consent for Data Processing and Legal Consequences of Withdrawal

Each of our customers has the right to withdraw previously given consent for the processing of personal data processed by Casachok d.o.o. The legal consequence of withdrawal is the termination of the contractual relationship between Casachok d.o.o. and the client, due to the inability to maintain the contract in force, which results in the inability to provide further services.