Payment and Delivery Information
Payment by Credit/Debit Card
You can pay for your order using cards that support online payments, including: VISA, MasterCard, DinaCard, and Maestro payment cards. Protection of Confidential Transaction Data When entering payment card details, confidential information is transmitted over a public network in a secure, encrypted form using SSL protocol and PKI system, currently one of the most advanced cryptographic technologies. Data security during the purchase is guaranteed by the payment card processor, Raiffeisen Bank a.d. Beograd, so the entire payment process is carried out on the bank’s pages.Payment card details are not available to our system at any point.
Conversion Statement
All payments will be made in the local currency of the Republic of Serbia – Serbian dinar (RSD).For informational display of prices in other currencies, the official middle exchange rate of the National Bank of Serbia is used. The amount charged to your payment card will be expressed in your local currency through conversion at the exchange rate used by the card organizations, which cannot be known to us at the time of the transaction. As a result of this conversion, there may be a slight difference from the original price displayed on our website.
Refunds
In the event of returned goods and a refund to a customer who previously paid by payment card, either partially or in full, regardless of the reason for the return, our company is obliged to process the refund exclusively through Dina, VISA, EC/MC, and Maestro payment methods. This means that, at the seller’s request, the bank will refund the amount to the cardholder’s account.Under no circumstances and under no conditions may the customer request a cash refund for a transaction made using any payment card.
Payment via Bank Account
You can pay for your order by direct bank transfer to our account, using the appropriate payment reference number. (All details are provided on the order summary) Payment can be made using a standard payment slip at any post office or bank, or online if you have internet access to your current account. In this case, refunds are also made by payment to the customer’s current account. Prices on the website are shown in Serbian dinars, with VAT included in the price.Delivery
You can collect your order at our workshop address (if you selected the Personal Pickup option), or we can deliver it to your address (if you selected the Courier Delivery option). Courier delivery can be expected within 2–5 business days, excluding Saturdays and Sundays, to any location in Serbia where delivery is available. The delivery time may vary depending on whether the ordered product is currently available, or whether you received the online purchase confirmation during the weekend or public holidays.Receiving the Shipment
Couriers deliver shipments to the delivery address between 8:00 AM and 17:00. Please make sure that, during this period, there is someone at the address who can receive the shipment. Prilikom preuzimanja pošiljke potrebno je da vizuelno pregledate paket da slučajno ne postoje neka vidna oštećenja. If you notice that the shipping box is significantly damaged and suspect that the product may be damaged, refuse to accept the shipment and notify us immediately.If the shipment appears to be undamaged, you may accept it and sign the delivery note.
The courier will attempt to deliver each shipment twice. The usual practice is that, if the courier does not find you at the address, they will call the phone number you provided when placing the order and arrange a new delivery time. If they still do not find you at the address, the shipment will be returned to us. Upon receiving the shipment, we will contact you to determine the reason for non-delivery and arrange reshipment.